SHIPPING & REPLACEMENT POLICY

Delivery Policy

Bihongo.com opens the doorway for everybody to shop over the Internet. Our dedicated bihongo.com quality assurance team works round the clock personally to make sure the right packages reach on time. Our services are at your doorsteps with low delivery charge. We process all deliveries through reputed courier services as well as our in-house delivery team. We deliver products all over the Bangladesh as well as the world. If there is any modification in delivery charge for a particular item, it is mentioned in product details. Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another. It can differ from standard delivery to beyond that. Standard Delivery: If your delivery address is within Dhaka city, products will be delivered by within 2-15 business days. If it is outside Dhaka, it will take 5-15 business days. If you order after 6 PM, it will be considered as an order of next business day.Our Business Day: Saturday to Thursday except public holidays. Note: Requested respected customers to refrain from buying excessive goods after being panicked. We are unable to entertain any bulk quantity during COVID-19. Delivery may delay due to COVID-19. Exceptional Delivery: There are some exceptional items that we import from outside Bangladesh. These items can take 10 or more days to reach you. However, you will receive your order within the time specified. You can make your purchases on Bihongo.com.bd and get delivery from anywhere in the world. Delivery charge varies according to customers' country. In case of paid order, bihongo.com.bd cannot be held liable if customer does not receive it within 2 months. Replacement Guarantee We provide great customer experience each time you shop with your bihongo . If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents. All you need to do is give us a call or drop an email at mybihongo@gmail.com within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Bihongo team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer. We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier to our office. Damages due to neglect, improper usage or application will not be covered under our 'Replacement Guarantee’. In case of product's sold out at merchant's end, customer can choose any other product from our website or can keep the amount debited to his wallet account. If we fail to deliver the product within 35 days, the money will be refunded to ‘my wallet’ or customer's bank account according to customer's demand.

Standard Delivery

If your delivery address is within Dhaka city, products will be delivered by within 2-15 business days. If it is outside Dhaka, it will take 5-15 business days. If you order after 6 PM, it will be considered as an order of next business day.Our Business Day is Saturday to Thursday except public holidays. Requesting respected customers to refrain from buying excessive goods after being panicked. We are unable to entertain any bulk quantity during COVID-19. Delivery may delay due to COVID-19. Exceptional Delivery: There are some exceptional items that we import from outside Bangladesh. These items can take 10 or more days to reach you. However, you will receive your order within the time specified. You can make your purchases on Bihongo.com.bd and get delivery from anywhere in the world. Delivery charge varies according to customers' country. In case of paid order, bihongo.com.bd cannot be held liable if customer does not receive it within 2 months. Replacement Guarantee We provide great customer experience each time you shop with your bihongo . If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents. All you need to do is give us a call or drop an email at mybihongo@gmail.com within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Bihongo team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer. We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier to our office. Damages due to neglect, improper usage or application will not be covered under our 'Replacement Guarantee’. In case of product's sold out at merchant's end, customer can choose any other product from our website or can keep the amount debited to his wallet account. If we fail to deliver the product within 35 days, the money will be refunded to ‘my wallet’ or customer's bank account according to customer's demand.

Replacement Guarantee

We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered. Please check your products in front of riders or courier service agents. All you need to do is give us a call or drop an email at mybihongo@gmail.com within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Bihongo team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer. We give the option of taking back the product from your doorstep at Dhaka. If reverse pickup is not possible from your doorstep, you can send it by courier to our office. Damages due to neglect, improper usage or application will not be covered under our 'Replacement Guarantee’. In case of product's sold out at merchant's end, customer can choose any other product from our website or can keep the amount debited to his wallet account. If we fail to deliver the product within 35 days, the money will be refunded to ‘my wallet’ or customer's bank account according to customer's demand.
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